FAQs

Got questions? We've got answers. If you can't find what you're looking for, get in touch.

Getting Started

Getting started is simple. Just fill out our contact form or give us a call. We'll have a chat about your needs, goals, and vision for your website. From there, we'll put together a proposal outlining scope, timeline, and pricing.

Once you're happy with the proposal, we get to work. You provide us with your content (text, images, branding) and we handle the rest - design, development, and deployment.

To build your website, we'll need:

  • Your logo and brand colours (if you have them)
  • Text content for your pages
  • Images and photos you'd like to use
  • Any specific features or functionality you need
  • Examples of websites you like (for inspiration)

Don't worry if you're not sure about everything - we'll guide you through the process and can help with content and imagery if needed.

Most websites take between 2 - 4 weeks from start to launch, depending on the size and complexity of the project. A simple brochure site might be ready in under two weeks, while a larger site with custom features could take longer.

The biggest factor is usually content - having your text and images ready helps us move quickly. We'll give you a clear timeline in your proposal.

Pricing & Packages

Every project is different, so we provide custom quotes based on your specific needs. We'll discuss your requirements and put together a proposal with transparent pricing - no hidden fees or surprises.

Get in touch for a free, no-obligation quote.

Our website packages typically include:

  • Custom design tailored to your brand
  • Fully responsive layout (desktop, tablet, mobile)
  • Content management system for easy updates
  • SSL certificate (security)
  • SEO-ready structure
  • Contact forms
  • Social media integration
  • Google Analytics setup
  • Initial training on how to use your CMS

Hosting and ongoing maintenance are quoted separately as a monthly or annual fee.

Yes, there's a monthly (or annual) hosting fee that covers:

  • Website hosting on secure Australian servers
  • Daily backups
  • Security updates and patches
  • SSL certificate renewal
  • Platform updates and improvements

This keeps your site secure, fast, and up-to-date without you having to worry about the technical details.

Features & Functionality

Absolutely! Every website we build comes with an intuitive content management system (CMS) that makes updating your site as easy as editing a document. You can add new pages, update text, swap images, publish blog posts, and more—all without any coding knowledge.

We also provide training and tutorial videos to help you get comfortable with the system.

Yes, every website we build is fully responsive, meaning it automatically adapts to look great on desktops, tablets, and smartphones. With more than half of web traffic now coming from mobile devices, this is essential - and it's included as standard.

Yes! While our standard websites come packed with features, we can also build custom functionality tailored to your specific needs. Whether it's a booking system, member portal, e-commerce integration, or something else entirely - just let us know what you need and we'll make it happen.

Security is a top priority. Every website we build includes:

  • SSL certificate (the padlock in your browser)
  • Built on the secure .NET framework
  • Regular security updates
  • Secure hosting with regular backups

You can rest easy knowing your site—and your visitors' data—is protected.

Support & Maintenance

We're a Sydney-based team and we're here to help. Our support includes:

  • Email and phone support during business hours
  • Tutorial videos showing you how to use your CMS
  • Help with content updates (if you'd rather we do it)
  • Technical troubleshooting

Whether you have a quick question or need hands-on help, we're just a call or email away.

No problem! For simple content changes (text, images, new pages), you can make these yourself through the CMS. For larger changes or new features, just get in touch and we'll provide a quote. We're here for the long haul and happy to help your site evolve as your business grows.

Yes, we offer hassle-free hosting on secure Australian servers. Our hosting includes 24/7 monitoring, regular backups, and technical support. We handle all the server management so you don't have to think about it.

Technical Questions

We build websites on Umbraco, a commercial-grade content management system used by major organisations worldwide. It's powerful, secure, and - most importantly - easy to use. Unlike some popular platforms, it's not a target for hackers and doesn't require constant plugin updates.

Absolutely. If you already have a domain name (like yourbusiness.com.au), we can connect your new website to it. If you don't have one yet, we can help you register one.

Yes, all our websites are built with SEO best practices in mind. This includes clean code, fast loading times, mobile responsiveness, proper heading structure, and the ability to customise meta titles, descriptions, and Open Graph data for every page.

While we set you up for SEO success, ongoing SEO strategy and optimisation is a separate service if you need it.

Still Have Questions?

We're happy to chat. Get in touch and we'll get back to you within one business day.

 

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